TEAM & SERVICES POLICY

1. Introduction

This Team & Services Policy (“Policy”) provides a detailed overview of the organizational structure, professional roles, responsibilities, and services provided by Xiangshui Zhenggao Cross‑Border E‑Commerce Co., Ltd. (“Company”, “we”, “us”, “our”).

The purpose of this Policy is to ensure transparency regarding the Company’s team composition, operational procedures, customer service standards, and service delivery commitments. By engaging with our Platform or purchasing products from us, you acknowledge that you have read and agreed to the practices outlined in this Policy.

The Company is committed to delivering high-quality men’s apparel products while maintaining professional service standards, operational efficiency, and customer satisfaction.

2. Organizational Structure

2.1 Executive Management

The executive management team oversees strategic planning, business operations, and overall corporate governance. Responsibilities include:

  • Defining the Company’s vision, mission, and long-term goals.
  • Setting policies and procedures for operational, financial, and service management.
  • Ensuring compliance with all applicable laws and regulations.
  • Monitoring overall performance and implementing improvement measures.

2.2 Operations Team

The operations team manages the day-to-day functions of the Platform and product distribution. Responsibilities include:

  • Coordinating inventory management and stock replenishment.
  • Supervising order processing and shipping procedures.
  • Ensuring product quality and packaging standards.
  • Monitoring supply chain performance and efficiency.

2.3 Customer Service Team

The customer service team is dedicated to providing professional assistance and support. Responsibilities include:

  • Responding promptly to customer inquiries, requests, and complaints.
  • Assisting with order placement, tracking, and account management.
  • Guiding customers through the return, exchange, or refund process.
  • Documenting customer feedback and communicating insights to management for service improvement.

2.4 Marketing and Sales Team

The marketing and sales team manages product promotion, branding, and sales strategies. Responsibilities include:

  • Designing marketing campaigns and promotional materials.
  • Analyzing market trends and customer preferences.
  • Engaging with customers through digital marketing, social media, and advertising channels.
  • Collaborating with the operations team to coordinate product launches and seasonal campaigns.

2.5 Design and Product Development Team

The design and product development team focuses on creating high-quality men’s apparel products. Responsibilities include:

  • Conducting research on global fashion trends and customer preferences.
  • Developing product designs, selecting materials, and specifying product features.
  • Collaborating with suppliers and manufacturers to ensure design accuracy and quality standards.
  • Continuously innovating and improving product lines based on feedback and market trends.

2.6 Quality Control Team

The quality control team ensures that every product meets the Company’s strict quality standards. Responsibilities include:

  • Inspecting raw materials, production processes, and finished products.
  • Performing tests for durability, sizing, and color accuracy.
  • Documenting inspection results and reporting quality issues to management.
  • Implementing corrective measures to prevent recurrence of defects.

3. Services Provided

3.1 Product Sales and Ordering

  • The Company offers a wide range of men’s apparel products for online purchase through its Platform.
  • Customers may place orders through the Platform’s website or authorized mobile applications.
  • The Company is committed to providing accurate product descriptions, images, and pricing information.

3.2 Customer Support Services

  • Our customer service team provides support for inquiries, order tracking, and post-purchase assistance.
  • Customers can contact the Company through designated Platform channels for assistance with:
    • Order placement
    • Product information
    • Shipping and delivery inquiries
    • Return, exchange, or refund requests
  • All customer inquiries are handled professionally, promptly, and respectfully.

3.3 Shipping and Delivery Services

  • The Company coordinates shipping and delivery services for domestic and international orders.
  • All shipments are tracked and managed to ensure timely delivery and product safety.
  • Customers are provided with tracking information and updates regarding the status of their orders.

3.4 Return and Exchange Services

  • The Company provides comprehensive return and exchange services as outlined in the Return & Exchange Policy.
  • Customers can initiate returns or exchanges through the Platform’s designated process.
  • The Company ensures that returned or exchanged products are processed efficiently and refunds are issued promptly when applicable.

3.5 Product Quality Assurance

  • All products undergo rigorous quality control inspections before shipment.
  • The Company guarantees that products meet specified quality standards, including material, stitching, sizing, and design accuracy.
  • Customers may report defects or damages for resolution through the Platform’s support channels.

3.6 Consultation and Guidance

  • The Company offers professional guidance for selecting products, sizing recommendations, and styling advice.
  • Customers can access detailed product specifications, measurements, and care instructions on the Platform.
  • The design and product development team contributes expertise to assist customers in making informed purchasing decisions.

3.7 Post-Purchase Support

  • The Company ensures ongoing support after purchase, including handling warranty claims, product maintenance guidance, and addressing customer concerns.
  • Customers are encouraged to provide feedback, which is utilized to enhance product offerings and service quality.

4. Service Standards and Commitments

4.1 Timeliness

  • Orders are processed efficiently to ensure timely delivery.
  • The Company monitors shipping performance and service metrics to meet or exceed industry standards.

4.2 Professionalism

  • All team members adhere to professional standards in customer interactions, product handling, and communication.
  • Training programs are implemented to maintain consistent service quality across all departments.

4.3 Accuracy and Transparency

  • The Company provides clear, accurate, and detailed product information.
  • Customers are informed of pricing, shipping costs, and applicable taxes before completing orders.

4.4 Responsiveness

  • Customer inquiries, complaints, and requests are handled promptly.
  • The Company strives to respond to all communications within a reasonable timeframe, typically within 24–48 hours.

4.5 Continuous Improvement

  • The Company regularly reviews operational procedures, customer feedback, and market trends to enhance service quality.
  • Continuous training and process optimization ensure that team members maintain high performance and meet customer expectations.

5. Customer Responsibilities

  • Provide accurate and complete information when placing orders or contacting customer support.
  • Follow the Platform’s instructions for returns, exchanges, or other service requests.
  • Treat Company staff professionally and respectfully during communications.
  • Review product information, sizing charts, and care instructions prior to purchase to ensure informed decision-making.

6. Confidentiality and Data Protection

  • The Company respects customer privacy and protects all personal data in accordance with applicable privacy laws and regulations.
  • Customer information is collected, used, and stored solely for the purpose of providing services, processing orders, and improving Platform functionality.
  • The Company does not share customer information with unauthorized third parties.

7. Feedback and Complaints

  • Customers are encouraged to provide feedback regarding products, services, and Platform experience.
  • Complaints are taken seriously and addressed promptly through the Company’s customer support system.
  • Feedback and complaints are used to inform improvements in product development, service delivery, and operational procedures.

8. Amendments to This Policy

  • The Company reserves the right to update or modify this Team & Services Policy at any time.
  • Any changes will be effective immediately upon posting on the Platform.
  • Continued use of the Platform constitutes acceptance of the updated Policy.

9. Contact Information for Team and Service Inquiries

For questions, support requests, or feedback regarding the Company’s team or services, customers may use the Platform’s designated communication channels.

Company Name: Xiangshui Zhenggao Cross‑Border E‑Commerce Co., Ltd.
Address: A1‑102, Small and Medium Enterprise Park, Nanhe Town, Xiangshui County, Yancheng City, Jiangsu Province, China

No additional contact information is provided, in accordance with the requirement to use only verified information.

10. Governing Law and Dispute Resolution

  • This Policy is governed by the laws of the jurisdiction in which the Company is registered.
  • Any disputes related to the Company’s team, services, or operational procedures shall first be addressed through negotiation and, if unresolved, submitted to the competent courts where the Company is registered.

11. Entire Policy

This Team & Services Policy constitutes the full agreement between the Company and its customers regarding organizational structure, service standards, and operational procedures. It supersedes all prior statements, representations, or policies regarding the Company’s team and service offerings.