SHIPPING POLICY – zhengaocrossborder.shop

1. Introduction

This Shipping Policy (“Policy”) sets forth the terms, conditions, procedures, and obligations for the shipping and delivery of products purchased from Xiangshui Zhenggao Cross‑Border E‑Commerce Co., Ltd. (“Company”, “we”, “us”, “our”).

This Policy applies to all orders placed through the Company’s Platform, including online websites, mobile applications, or any authorized digital channels where men’s apparel products are sold.

By purchasing products from our Platform, you agree to the terms of this Policy. If you do not agree with any part of this Policy, you must refrain from placing orders or using the shipping services provided.

2. Shipping Eligibility and Scope

2.1 Domestic and International Shipping

The Company provides shipping services for both domestic and international destinations, subject to the availability of courier services and applicable regulations.
All shipping services are subject to the terms outlined in this Policy, including delivery timelines, carrier responsibilities, and customer obligations.

2.2 Order Acceptance

All orders are subject to verification and acceptance by the Company.
The Company reserves the right to refuse or cancel any order at its discretion, including cases of inaccurate product information, payment failure, or shipping restrictions to certain destinations.

3. Shipping Methods and Carriers

3.1 Available Shipping Methods

Standard Shipping: Cost-effective delivery with moderate delivery times.
Express Shipping: Faster delivery with higher shipping fees.
International Shipping: Delivery to overseas addresses using reliable international carriers.

3.2 Carrier Selection

The Company utilizes reputable courier and logistics service providers for product delivery.
The choice of carrier may depend on the destination, shipping method selected by the customer, and the type of products purchased.
The Company is not liable for delays caused by carriers, customs inspections, natural disasters, or other events beyond our control.

4. Shipping Costs

Shipping fees are calculated at checkout based on destination, weight, dimensions, and selected shipping method.
All applicable taxes, customs duties, and import fees are the responsibility of the customer unless explicitly stated otherwise.
Shipping fees paid are generally non-refundable unless the order is canceled by the Company or a product is returned due to a defect or Company error.

5. Order Processing Time

5.1 Order Verification and Fulfillment

Orders are typically processed within the timeframe specified on the Platform after payment confirmation.
Order processing includes verification of payment, product availability, and quality inspection.

5.2 Processing Delays

Processing may take longer during peak seasons, holidays, or in the event of unforeseen circumstances.
Customers will be notified of any significant delays via email or the Platform’s messaging system.

6. Delivery Timeframes

6.1 Domestic Delivery

Standard domestic orders are typically delivered within the timeframe specified at checkout.
Delivery times may vary depending on the carrier, destination region, and local conditions.

6.2 International Delivery

International delivery times vary by country and customs regulations.
Estimated delivery times are provided for reference and are not guaranteed. Delays may occur due to customs inspections, carrier issues, or regulatory restrictions.

6.3 Estimated Delivery Disclaimer

The Company provides estimated delivery dates for customer convenience.
These estimates are not guaranteed and should not be relied upon as exact delivery commitments.
The Company is not liable for any delays caused by carriers, weather events, strikes, or government-imposed restrictions.

7. Shipping Address Requirements

Customers must provide accurate, complete, and up-to-date shipping information.
The Company is not responsible for failed deliveries due to incorrect, incomplete, or outdated address information.
Any additional charges incurred due to incorrect or incomplete addresses are the responsibility of the customer.

8. Risk of Loss and Title Transfer

Risk of loss and title for products pass to the customer upon delivery to the carrier.
Customers are responsible for safeguarding packages until they are delivered to the designated address.
The Company is not liable for loss, damage, or theft that occurs after the product has been handed over to the shipping carrier.

9. Tracking Orders

Once an order is shipped, a tracking number or reference will be provided through the Platform or via email.
Customers may use this information to monitor the status and estimated delivery of their order.
Tracking information is provided for convenience and may not reflect real-time carrier updates.

10. Delivery Exceptions

10.1 Carrier-Related Issues

Delays, lost shipments, or damage caused by the carrier are outside the Company’s direct control.
In such cases, the customer should contact the carrier directly while notifying the Company for assistance in resolution.

10.2 Customs, Duties, and Import Fees

For international shipments, customs duties, import taxes, and other governmental fees are the responsibility of the customer.
Customers should familiarize themselves with local import regulations to avoid delays or additional charges.

10.3 Undeliverable Packages

Packages returned due to incorrect addresses, refusal of delivery, or failure to clear customs may incur additional charges.
Re-delivery or reshipment costs will be borne by the customer.

11. Damaged or Lost Shipments

11.1 Reporting Damaged Products

Customers must report damaged products immediately upon receipt.
Photographic evidence, order details, and a description of the damage should be submitted through the Platform’s customer support system.

11.2 Reporting Lost Shipments

If a package is not received within the estimated delivery timeframe, customers should contact the Company.
The Company will investigate with the carrier and provide assistance in locating the package or issuing a replacement if necessary.

11.3 Company Liability

The Company will take reasonable steps to ensure products are delivered safely and on time.
Liability for lost or damaged packages is limited to replacement of the product or a refund, as determined by the Company, in accordance with the Return & Exchange Policy.

12. Shipping Restrictions

Certain products may be restricted from shipment to specific countries or regions due to regulatory, customs, or safety reasons.
The Company will inform customers if their selected products cannot be shipped to the specified destination.

13. Packaging and Handling

All products are packaged securely to prevent damage during transit.
The Company uses industry-standard packaging materials suitable for the type of product, shipment size, and destination.
Customers are encouraged to inspect the packaging upon delivery and report any visible damage immediately.

14. Shipping Costs Adjustments

Shipping fees are calculated based on weight, size, destination, and shipping method.
Any discrepancies in shipping costs due to changes in order details or international regulations may be communicated to the customer prior to shipment.
Additional shipping fees due to expedited shipping requests, address changes, or returned shipments will be charged to the customer.

15. Amendments to the Shipping Policy

The Company reserves the right to update or modify this Shipping Policy at any time.
Changes will be effective upon posting to the Platform.
Continued use of the Platform after posting constitutes acceptance of the updated Shipping Policy.

16. Customer Responsibilities

Provide accurate and complete shipping information.
Pay all applicable shipping charges, customs duties, and taxes.
Inspect packages upon delivery and report issues promptly.
Comply with applicable import and export regulations for international shipments.

17. Contact Information for Shipping Inquiries

For questions or assistance regarding shipping, delivery, or order tracking, customers may use the Platform’s designated support channels or account management system.

Company Name: Xiangshui Zhenggao Cross‑Border E‑Commerce Co., Ltd.
Address: A1‑102, Small and Medium Enterprise Park, Nanhe Town, Xiangshui County, Yancheng City, Jiangsu Province, China