FAQ

1. Orders and Payments

Q1: How can I place an order?
A: You can place an order directly through our online platform by selecting the products you wish to purchase, adding them to your shopping cart, and following the checkout process. Ensure that all required information, including shipping address and payment details, is correctly provided.

Q2: What payment methods are accepted?
A: We accept major payment methods including credit cards, debit cards, and secure online payment gateways as indicated during checkout. All transactions are encrypted to ensure your payment information remains secure.

Q3: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before they are processed for shipment. Please contact our customer service team immediately through the Platform if you wish to make changes. Once the order has been shipped, modifications or cancellations may not be possible.

Q4: Is my payment information safe?
A: Yes. We employ advanced encryption technologies and secure payment gateways to protect your financial information. Your payment details are never stored on our servers in full.

2. Shipping and Delivery

Q5: How long will it take for my order to arrive?
A: Delivery times vary based on your location and the shipping method chosen. Domestic shipments generally take 3–10 business days, while international shipments may take 10–25 business days depending on customs clearance and logistics conditions.

Q6: Can I track my order?
A: Yes. Once your order is shipped, a tracking number will be provided via your account on the Platform. You can use this number to monitor the delivery status of your order.

Q7: What should I do if my order is delayed or lost?
A: Please contact our customer service team with your order number and shipping details. We will work with the carrier to locate your package and provide assistance, including replacement or refund if necessary.

Q8: Are there any shipping restrictions?
A: Some products may not be shipped to certain countries or regions due to regulatory or customs restrictions. Any limitations will be indicated during checkout.

Q9: Who is responsible for customs duties and import taxes for international orders?
A: Customers are responsible for any applicable customs duties, taxes, or import fees associated with their order. These fees are not included in the product price or shipping cost.

3. Returns and Exchanges

Q10: Can I return or exchange a product?
A: Yes. Products are eligible for return or exchange if they meet our criteria: unused, unwashed, undamaged, with all original tags and packaging intact, and returned within the timeframe specified on the Platform.

Q11: How do I initiate a return or exchange?
A: Contact our customer service team through the Platform, provide your order number, product details, and reason for return or exchange. You will receive instructions and a return authorization number for shipping the product back.

Q12: Are there any products that cannot be returned?
A: Customized or personalized products, final sale items, and items that have been damaged or altered by the customer cannot be returned or exchanged.

Q13: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to a defect, error in fulfillment, or other issue caused by the Company.

Q14: How long does it take to process a return or exchange?
A: Once the returned product is received and inspected, processing typically takes 5–10 business days. Refunds will be issued to the original payment method, and exchanges will be shipped as soon as possible.

4. Products and Quality

Q15: How can I be sure of the product size?
A: Detailed size charts and measurement guidelines are provided on each product page. Please refer to these charts carefully before purchasing to ensure a proper fit.

Q16: What materials are used in your products?
A: All product descriptions include detailed information about materials, fabric composition, and care instructions. Our products are made from high-quality materials to ensure comfort, durability, and style.

Q17: What if the product I receive is defective or damaged?
A: If you receive a defective or damaged product, please report it immediately through the Platform with photos and a description. We will assist with a replacement, repair, or refund depending on the issue.

Q18: Can I request product customization?
A: Currently, we only offer pre-designed men’s apparel available on the Platform. Customized orders are not supported at this time.

5. Customer Service

Q19: How can I contact customer service?
A: Customers can reach our support team through the Platform’s messaging system or designated customer service request forms. Please provide your order number and a detailed description of your inquiry.

Q20: What are your customer service hours?
A: Our customer service team is available during regular business hours on business days. Response times are typically within 24–48 hours.

Q21: Can I provide feedback or suggestions?
A: Yes. We encourage customers to provide feedback or suggestions to help us improve our products and services. Feedback can be submitted through the Platform’s customer support channels.

6. Payment, Refunds, and Security

Q22: How are refunds processed?
A: Refunds for eligible returns are processed to the original payment method once the returned product has been inspected. Processing time may vary depending on the payment provider.

Q23: What happens if I overpay or pay the wrong amount?
A: Our customer service team will contact you to resolve any payment discrepancies and process refunds or adjustments as necessary.

Q24: Is my personal information secure?
A: Yes. The Company strictly follows data protection standards and encrypts all personal information. We do not share your information with unauthorized third parties.

7. Promotions and Discounts

Q25: How do I use promotional codes?
A: Promotional codes can be entered during checkout. Only one code may be applied per order unless otherwise specified. Codes cannot be combined with other offers unless explicitly stated.

Q26: Can I return items purchased with a promotional discount?
A: Returns and exchanges are accepted for discounted items according to our return policy, unless the item is marked as final sale or non-returnable. Refunds for discounted items will reflect the price actually paid.

8. International Orders

Q27: Do you ship internationally?
A: Yes. We provide international shipping to multiple countries. Delivery times and shipping costs will vary based on destination.

Q28: What should I know about customs and import duties?
A: Customers are responsible for any applicable duties, taxes, or import fees imposed by their country. Delays in customs clearance are outside the Company’s control.

Q29: Can I track my international order?
A: Yes. A tracking number will be provided for international shipments, allowing you to monitor the delivery status.

9. Additional Information

Q30: Can I request a gift receipt or packaging?
A: Gift packaging may be available for certain orders. Please check the Platform for availability and options.

Q31: How can I stay updated on new products and promotions?
A: Customers can subscribe to newsletters, follow the Platform, or create an account to receive updates on new arrivals, promotions, and seasonal collections.

Q32: Who do I contact if I have a complaint?
A: All complaints should be submitted through the Platform’s customer support system. Our team will review the issue and work to resolve it promptly and fairly.